FAQ

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Comprehensive motor insurance is included in the rental charge with an excess of S$2500 for cars 1,600cc or below and S$3500 for cars above 1,600cc for each and every accident/damage (Singapore use). Collision Damage Waiver to reduce the excess is optional at S$20.00 per day before GST.
Driving to Malaysia is permitted (subject to Smart's approval and T&C) for select rental vehicles at a surcharge of S$40 per day.
We accept all major credit cards (Visa, Mastercard, Diners and American Express) for both online and offline bookings. Kindly note that hirers will need to bring along their credit card on the day of collection for purpose of credit card guarantee for rental deposit payment. If you are planning to use a debit card please contact us at sales@smartcarrental.com.sg before your rental to confirm if it will be accepted and whether any special conditions may apply.
Yes, you may add an additional driver at no surcharge and subject to Smart's written approval and the rental agreement terms. Additional driver's details and valid driving licence must be provided to us 24 hours in advance and registered in the agreement at time of rental. Both hirer and additional driver must be 23-65 years old with a minimum 2 years driving experience. Kindly note if an unauthorised person not recorded as an additional driver in the rental agreement drives the vehicle, any damage to the vehicle will not be covered by the insurance company.
Delivery and Collection charges & services available on request. If you require delivery/collection services, kindly let us know by phone or email at least 48 hours in advance of your rental. Our business hours for delivery and collection are 0900-1730 on weekdays, 0900 to 1230 on Saturdays. We are closed on Sundays. We also provide airport transfer services subject to availability.
Please call our 24 hours Emergency Service at 9181 6759/ 9685 9830/ 6485 7777 and our operations team will advise you over the phone plus assist you within 2 hours. In the meantime, keep calm and do the following: 1. When traffic is clear, get to a safe place to park away from the main road (leftmost lane road shoulder, roadside parking etc) as safely and quickly as possible. 2. If you’re not able to move the car then put the hazard lights ON and open your car boot to warn other drivers. If it's safe to do so, place the warning sign (red triangle) about 20-30 meters behind your car to signal to incoming vehicles. 3. Get all passengers out of the car and make sure that everyone keeps a distance between the car and oncoming traffic. Stand behind and away from the vehicle, behind a barrier if on a highway. Please note that punctured tyres, empty petrol tank, loss or damage of vehicle’s keys, keys locked inside vehicle, or any other event resulting in the breakdown of the Vehicle due to the Hirer's negligence or wilful act or omission, cost of such response trip may be chargeable to hirer.
You may extend your rental period beyond the agreed return time/date with at least 24 hours advance notice in writing to Smart Car Rental, subject to availability and any revised rates (if any). Payment for the extended rental must be made in advance so that insurance coverage can be extended accordingly.
Late Car Return is subject to fees amounting to 20% of the daily rental rate per hour after return timing. Weekdays return latest by 5.30pm and Saturday return latest by 1pm. Otherwise, please confirm with Smart outlet beforehand if you wish to drop the car off once the office has closed.
Kindly top up the car to original checkout fuel level at the nearest gas statopm before returning to avoid being charged for the fuel difference as well as S$15.00 refuelling service fee. Cost of petrol/diesel will be based on prevailing retail pump prices.
All drivers must be: - aged between 23-65 -possess a valid driving license in English with a qualified driving experience of at least two years, -drivers with foreign driving license must bring proof of address e.g. phone bill/ electricity bill. - have valid passport/NRIC - have a valid credit card All Singaporeans and Singapore permanent residents, even those who are living abroad, need a valid Singapore Driving License to drive in Singapore. Permanent Residents must convert foreign driving licenses to Singapore license after obtaining citizenship or PR status. Foreigners will need to produce a valid foreign driving license and an International Driving Permit (IDP) OR possess an official translation of your foreign driving license in English if an IDP is not available. If you are from any ASEAN member countries, then a valid foreign driving license is sufficient and IDP is not required. For long-term pass holders including Employment Pass (EP), Student Pass (STP),long-term visit pass (LTVP) and Dependent’s Aass (DP), foreign license is only valid for a period of 12 months of arrival in Singapore, after which it is compulsory to convert foreign license to a Singaporean license to drive in Singapore. Work Permit (WP) and S-Pass holder can use their foreign driving licenses to drive in Singapore for up to 6 months from issuance of work pass, after which it is compulsory to convert foreign license to a Singaporean license to drive in Singapore. Please note that Smart reserves the right to refuse rental to any customer at any time who (in Smart's opinion) does not meet the company's eligibility requirements and/or is not compliant with the laws & regulations of Singapore and/or is unfit to drive. In these circumstances no refund will be due.
Yes but you must cancel at least 2 days before your rental is due to start and notify Smart in writing via email that you wish to cancel. If you do not collect your car on the day of collection with no cancellation notice given your booking will be cancelled with no refund.
If you make an Online Booking we will send you a reservation confirmation by email. You should print this and keep it for your records. Our team may also contact you via email or phone to confirm your rental details and obtain necessary hirer information. When you collect your car you will receive a Rental Agreement with the details and T&C of the rental.
Rental of GPS and child seats can be requested for a small fee at the time of reservation. We will do our best to honour your requests for such additional accessories, however we are unable to guarantee them on the online reservation as some items may be subject to availability. *Please note that Singapore law states that motor vehicle passengers under 1.35m must be secured with an appropriate restraint such as booster seat or adjustable seat belt.
- As we strive to provide every customer a high level of comfort, we seek our customer's understanding that durian, pets, spilllage and smoking are not allowed in the rental vehicle. In case the car requires a special cleaning procedure (i.e. smell removal; animal pollution; stains, damage to the upholstery, dashboard or interior of the Vehicle, dirt/sand etc.) upon return, downtime and cleaning costs may be chargeable. - Please note that you should have a Cashcard with sufficient balance and inserted in the in-vehicle unit (IU) in advance to prevent ERP fines and easy exit from carparks. -Lost/damaged key, damages to windscreen or window panels and tyre are chargeable