1. Can anyone other than myself drive the car?
Only drivers recorded on the rental agreement are covered by our insurance.
2. What if I have a problem with the car?
The company provides Emergency Roadside Assistance 24 hours a day, 365 days a year. Details will be supplied at time of rental.
3. Is there a minimum / maximum age for renting a vehicle?
You must be aged 23 or over to rent a car and in any case have held a driving license for at least two year. However, the age requirement may vary according to the vehicle category. A Young Driver Surcharge may be applicable in some instances.
4. What documents do I need to present at the counter when I pick up my car?
You will need to present a driving licence in your name, issued by your country of residence. The driving licence must be valid in the country of rental (driving licence in characters not readable in the country of rental must be accompanied by an International Driving Licence) and held for a minimum period of time depending on local legislation or conditions.
You will also need to present a valid credit card. An identification document, such as a passport, may also be required and for luxury models. The same documents (driving licence and Id Card or Passport) will be required from the additional drivers.
5. What is a Rental Agreement?
The rental agreement is the formal contract, signed by the Company and the customer at the time of check-out, which shows the terms of the rental, the vehicle statement and the rate applied.
6. Will there be a deposit taken with my credit card when I pick up the car?
Yes, a rental deposit and an advance estimated rental are required upon picking up the rental car.
7. Do I need to check the condition of the vehicle prior leaving the location?
Yes, you have to check that the vehicle conditions written on the vehicle statement and if an apparent defect is not listed, please proceed to a joint examination of the vehicle with the company representative.
8. Is there mileage limit for my rental?
Rate includes unlimited mileage, which means that you can drive as much as you want. However we recommend that no individual driver be at the wheel for extended periods and/or without taking appropriate rest.
9. Can I drive into another country?
The Company may permit you to cross the border with the vehicle. This varies according to the rental, car categories. Please check at time of rental.
10. What happens if the car breaks down or if I have an accident?
The company provides clients with a 24-hour emergency road side assistance service. The numbers to be called are printed on the rental agreement.
In the event of a breakdown or an accident, you will receive prompt assistance. You must always remember to complete an accident report form, if an accident happens, giving a full account of the circumstances in which the accident happened.
In the event of an accident, always make out a jointly agreed report with the other person involved (you'll find one in the folder containing the vehicle's documents). If you don't, you could be held liable for the cost of repairing the damage done to the rental vehicle. Please read carefully the rental terms and any instructions provided at time of pick-up.
11. What happens if I return the car late?
Late returns can affect the type of rate assigned to the rental. In most cases, a grace period of up to 30 minutes is given. Any extra hour charge will be computed on 1/8 of the daily rate. Remember that our insurances only cover hirer for the period mentioned on the rental agreement.
Late returns can affect the type of rate assigned to the rental. In most cases, a grace period of up to 30 minutes is given. Any extra hour charge will be computed on 1/8 of the daily rate. Remember that our insurances only cover hirer for the period mentioned on the rental agreement.
12. Do I need to return the car with a full tank?
Vehicles are supplied with a full tank of fuel and unless you purchase a full-tank of fuel when you check-out you should return the vehicle with a full-tank. Otherwise, Smart will charge for missing fuel at the end of the rental.
13. Can I extend the rental duration?
Extending the rental duration is possible at time of check-out or during the rental itself (according to Smart’s acceptance). According to the country of rental, you have to contact or come in person to the nearest rental location .The extension is subject to vehicle availability and extra payment. The additional charges will be payable in the local currency of the renting country. A complementary authorisation may be requested on your credit card. Do remember that you are only covered for the period mentioned on your printed rental agreement.
14. Can I return the vehicle outside the location opening hours?
Yes, you may return your vehicle when the Smart location is closed, but please check return facilities when picking up the car. The vehicle will remain your responsibility until it has been checked by a Smart representative.
15 Do I need to check the condition of the vehicle prior leaving the keys
at the counter?
Yes, and if you found a new apparent defect ( not listed if any on the vehicle statement remitted at time of pick up) you have to inform the Smart employee for a join examination.
16. Does Smart offer One Way Rentals?
This is not available. Please check the rate and feasibility during reservation process. .
17. Aside from the basic rental price, are there any additional charges?
Additional charges to your basic rental rate may include :
- Additional Driver charge: when there is more than one driver associated with a rental, the second, or subsequent, driver is referred to as the additional driver. There may be a charge applied for each, or all, additional drivers.
- Young driver charge: “Insurance” surcharge. Please check with the Customer Service Officer at time of rental or when making reservation.
- Delivery/Collection Service Charge: an additional charge applies.
- Any additional equipment: Baby Seats/ GPS Device. Please check with the customer Service Office at time of rental or when making reservation.
18 What methods of payment are accepted by Smart?
- Credit Cards: Smart accepts major credit cards: American Express, Diners Club, MasterCard, and Visa. Credit cards are accepted to the limits authorised by the credit card company.
- Debit cards : Not accepted.
- Cash/cheques: Not accepted.
